How Kaam Saathi works

We work in Navi Mumbai. If you're just outside, add your address anyway — we'll tell you the day we start there.

Choose a service, pick the days and time, and add your address. A regular plan runs up to three months and renews on its own; we remind you a week before, and you can switch renewal off.

Yes. One helper is assigned to your whole plan. If she takes leave, we arrange a substitute and tell you her name before the day.

Before a helper is given any home, the office checks her government photo ID and her police verification certificate. Your booking shows a Verified tick.

Yes — your booking shows her photo, the languages she speaks and how long she has done this work.

She checks in when she arrives, and you're told. A visit is only marked done when you give her the 6-digit code from your booking — so you only pay for visits you've seen through.

After each visit, never in advance. Skipped, paused and cancelled visits are not charged.

Online from your booking with UPI or a card when you like, or in cash — to the office or to your helper. When your helper takes cash, you get a receipt with her name straight away.

Yes. A GST tax invoice for each month's visits is issued at the start of the next month, and you can download it from your account.

It stays on your account as credit and pays for your next visits. If you'd rather have it back, ask us and we'll send it.

Yes, up to two hours before the visit, from your booking. You aren't charged for it.

Pause the visits for those dates. You aren't charged, and your helper keeps your slot.

Move a single visit, or change your plan's regular days and time from any date — with the same helper if she's free then.

Change your plan's option from any date. The price changes from then on; your days, time and helper stay the same.

On days like Diwali most helpers are with their families. We announce those holidays early; there's no visit and no charge.

Tell us from your booking with Report a problem. We see arrival times too, and a missed visit isn't charged.

Ask from your booking. Your plan carries on and we'll call you to arrange someone else.

Any time, from your booking. Upcoming visits stop and you only pay for visits already done.

What's needed to run your visits and the GST invoices the law says we must keep. You can download your data or close your account from Your data.